Where do you ship to? We ship to many countries worldwide. If your country is not available at checkout, please contact us at shop@gemkingdom.nl and we will gladly assist you.
How long does delivery take? Delivery times depend on your location. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Can I track my order? Yes. You will receive a tracking link by email as soon as your order has been shipped.
Returns & Exchanges
What is your return policy? Please refer to our Return & Refund Policy for full details. If you have questions about a specific order, contact us at shop@gemkingdom.nl.
What if my item arrives damaged? We take great care in packaging every order. If something arrives damaged, please contact us within 48 hours of receiving it and include a photo. We will do our best to resolve it quickly.
Materials & Care
What materials do you use? Gem Kingdom pieces are handcrafted in sterling silver or 18k gold-plated brass. We also use a wide range of natural and artisan materials including freshwater pearls, semi-precious stones, mother of pearl, horn, bone, crystal, glass, coral, resin and many more. Each product page lists the exact materials used.
Is your jewellery nickel-free? Our sterling silver jewelry complies with EU standards and is nickel safe, meaning the content is so low that it causes no allergic reactions or irritations. If you have a known metal sensitivity, please check the materials listed on the product page or contact us for advice.
How do I care for my Gem Kingdom jewellery? Please visit our Care Instructions page for detailed guidance on how to keep your pieces in the best condition.
Sizing
How do I find my ring size? Visit our Ring Size Guide for an international size chart and measuring tips. Most of our rings state the available sizes on the product page.
How do I find my bracelet size? Visit our Bracelet Size Guide for instructions on how to measure your wrist.
Are any of your pieces adjustable? Yes, some of our rings and bracelets are adjustable in size or length. This is noted on each product page.
Personalized & Bespoke
Can I have a piece personalized? Yes. Browse our Personalized collection for pieces that can be engraved or customised with initials and names.
Do you offer bespoke jewellery? Yes. We love working on unique commissions. Visit our Bespoke Jewellery page to find out more.
Gift Wrapping
Do you offer gift wrapping? Yes. Every order is beautifully wrapped as standard, presented in a box with tissue paper. Want to add a personal touch? Just leave your message in the cart note at checkout and we will make sure it is included.
The Brand
Where is Gem Kingdom based? We are based in Amsterdam, the Netherlands. Our showroom is open every Friday from 10.00 - 17.00 at Javakade 760, 1019 SH Amsterdam.
Do you sell wholesale? Yes. For wholesale enquiries, please visit our B2B webshop or contact us directly.
